Hyatt House Richmond - Short Pump

I think everything was amazing! I really want to give a big shout out to Connor, he really helped us when he was on call at the desk! My friend and I are both visually impaired and he was able to come up and help us with things like the TV and getting to our room when we checked in and just everything and that made it an amazing stay knowing thatthere was somebody there that cared enough to help us out and not just point and tell us to go. On Sunday morning very early. I want to give another shout out to Abby, she was able to get us an extended check out and when I called in the morning because we needed a couple more hours, she was able to accommodate that as well, she will never know how helpful that was to me!

Everything that hotel was clean everywhere. Rooms were very nice, beds comfortable. There's a bar for happy hour that's good. Staff was great!! Breakfast was really good. View from room was great too!!

I did not receive the room I booked but when asked to change rooms the staff was on it quickly. They had me in my new room within the hour.

My room definitely exceed my expectations. I thoroughly enjoyed my room (especially the tub overlooking the street lol) I will absolutely stay here again whenever I come back to the Short Pump area. The check in process was smooth and the gentleman that helped me was very nice.

I loved the location. It is attached to an outdoor mall which was nice. Also all the plazas that surrounded the hotel you really didn’t have to drive outside of the area for any which was also a nice perk.